Diáfano is committed to making sure you have a wonderful experience with us.
We understand that you may need to drop a class or transfer to a different class due to changes to your schedule or other personal reasons. Please note the important policies below.
Withdrawing from a Class
To withdraw from a class, please send a written request at least three (3) business days prior to the first day of class. You may submit a written request by email to email@example.com.
When you wish to withdraw from a class you have two options:
- A refund issued to the original form of payment. If the request is made within 24 hours of registration, a full tuition refund will be given.
- A credit (valid for one year) issued to your Diáfano account that can be used for another class or private lessons.
After the first two hours of class or one week of class (whichever occurs first), only a Diáfano credit will be issued following a withdrawal request. The cost for the number of classes that have occurred will be deducted from the total and a pro-rated tuition credit will be issued to the student’s Diáfano account, valid for one year.
No refunds or credits are offered for books, specialty exams, or workshops. Refunds are not offered for private lessons, but you may reschedule your class.
Course Cancellations and Changes
Diáfano reserves the right to cancel classes and workshops, adjust the curriculum, and change teachers if necessary without advanced notice. Courses are typically canceled due to insufficient enrollment, unavailability of a teacher, or inability to schedule appropriate instructional space. If your course is canceled, you will be notified by telephone or email and given the option to transfer to another class, to receive a Diáfano tuition credit, or to receive a full refund.
Switching between Online & In-Person Classes
Online students might be incorporated into in-person classes through video-conferencing when their class is also offered on-site at your organization. A student who is attending in-person may switch to the related online class at any time. A student attending online may switch to the related in-person class only if there is space available in the classroom for an additional student. You must email firstname.lastname@example.org to make this change in either scenario.
In the event that Diáfano cancels a class due to weather or teacher absence, a make-up will be scheduled by the teacher with the class at a day and time that is convenient to the entire class. No alternative make-up dates will be offered for students who are unable to attend the scheduled makeup class once a date is set.
Request to Repeat a Class
Diáfano reserves the right to request that a student repeat a course if it is deemed necessary before they are allowed to progress to a class at the next proficiency level.
At the moment we do not charge any registration fees.
Terms of Payment
Payments are required in full upon registration.
Payment must be completed by credit card (Visa, MasterCard, and American Express) at the time of registration. All registration is done online.
Employer Tuition Reimbursement Procedures: A student must pay for a course at the time of registration. Diáfano will not bill an employer directly. If an employer will reimburse a student for the tuition of a Diáfano class, Diáfano will provide the necessary documentation upon request. Diáfano does not prorate tuition.
Early Bird Discount: Currently enrolled and new students may receive an Early Bird discount on their course when they register during the Early Bird period, typically the first two weeks after registration for a that season has opened. This discount may not only be combined with referral, family, or multiple course registration discounts. This discount is offered on classes and workshops for adults. Discounts are only offered on group classes and workshops.
This discount is not available for private lessons and children’s classes or workshops.
Referral Discounts: Normally Diáfano offers a discount for referring a friend (new student) to Diáfano. We announce these through our newsletter. Please sign up for our newsletter at www.diafanolearning.com
Multiple Course Registration Discounts: A participant may receive a discount on each class when they register for two or more classes during the same session/season.